Please understand that, because of the limited number of seats we are allowed to sell each summer as per very strict river management regulations, we cannot offer to take the financial loss associated with guest cancellations, even for emergencies.
Once we accept a deposit or payment we forfeit our right and ability to sell that seat to others who may desire it!
For this reason, in the case of a guest cancellation, deposits and payments are not refundable for ANY reason. We strongly suggest you investigate trip insurance. We are happy to transfer your seat to an alternate guest at no charge. Additionally when we are informed of a desire to cancel we will attempt to resell those seats. If we are able to resell them we will refund the monies. Otherwise all deposits and payments are non refundable.